Occasionally, while I am talking to a voter, I get a question. It usually starts with “Do you know who to call about…”
Often, the answer is “No, I don’t.” But I don’t leave it there. I always follow-up with “I’d be delighted to find out, and we can see if we can do anything about that, if you would like.”
Voters often do not know who to call if their mail is not being delivered, trash is not being picked up, or other services are not being provided. I have only been at this a year, but I have heard quite a bit. I have:
- Had abandoned cars towed
- Registered people to vote who were not registered
- Called in information about derelict properties
- Helped someone reduce their water bill from $3,000.00 to about $45.00
- Taken photos of potholes and sent them in
- Contacted the U.S. Postal Service about mail theft
- Sent in information about non-working street lights
I find that including the appropriate elected official with a well-worded letter is helpful – when the elected official is involved in the process, we usually get more attention. After the issue is resolved, I like to thank the elected officials for their assistance. This helps me the next time I have an issue.
I never ask for anything in return for my time or efforts. However, individuals who receive assistance from me are often extremely grateful. They are willing to assist me in my efforts, and I appreciate that.